Your Satisfaction is Our Priority

At Zip Naturals, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a smooth resolution.

1. Return Eligibility

Timeframe: You may return items within 30 days of receiving your order. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including opened or used personal care products, supplements, and teas. Please check product descriptions for specific return restrictions.

2. How to Initiate a Return

Contact Us: To start the return process, please contact our customer service team at 09028164279 or [insert email address] with your order number and reason for return.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item. Please ensure that the RA number is included with your return package.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

3. Refund Process

Inspection: Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the inspection and processing of your return.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will issue a store credit.

Partial Refunds: If only part of your order is returned, you will receive a partial refund based on the value of the returned items.

4. Exchanges

Product Exchange: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item. We do not offer direct exchanges, but you can return the original item and place a new order.

5. Damaged or Defective Items

Report Issues: If you receive a damaged or defective item, please contact us immediately with details and photographic evidence. We will work with you to resolve the issue, which may include sending a replacement or processing a full refund.

6. Order Cancellations

Cancellation Requests: To cancel an order, contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order is in transit, it cannot be canceled, and you will need to follow the return process once you receive the item.

7. Contact Us

For any questions regarding our returns and refunds policy or to initiate a return, please reach out to our customer service team:

Phone: 09028164279

8. Policy Updates

We may update this Returns and Refunds Policy from time to time. Any changes will be posted on our website with an updated effective date.